Thank you for visiting The Pink Moose. Please review our policies in full. Thank you!
We require full payment before we will ship any item. Our payment portal is through PayPal. Colorado orders are charged an additional 2.9% sales tax. For custom furniture orders we require 50% down upon ordering and 50% upon pick up. For any custom order we have a no cancellation/no return/no refund policy due to the nature of the specifics needed for the order. This includes gate and full size barn door orders as each one is custom made.
The customer pays shipping in full. We ship via FedEx. If you need to return an item, the shipping is at the cost of the customer. Please contact us about shipping for international orders. If an item is damaged during shipping, please contact us within 24 hours of receiving the item so we can make a claim with the shipping company. If we do not have contact within 24 hours, we will not be able to refund/reproduce/exchange or in any other way assist with the damage. We will try our best to reproduce the item for you but may not be able to as most of our items are one of a kind. If we cannot reproduce the item we will give you store credit or a refund, this will be on a case by case basis.
Refunds and Exchanges
If you are unhappy with your item and you ship it back to us, we will refund the cost of your item 100% as long as there are no damages. We will not refund any custom orders! This is due to the specifics of the order and not being able to resell the item to someone else. This includes gate and full size barn door orders as each one is custom made.
We are a home based business and continually booked out 3-8 weeks on gate orders. We also do trade shows on a regular basis and have two young children and two big furry Bernese Mountain dogs thus every once in awhile our house can be a little chaotic (or maybe quite often). As a small business we value you and your order! We appreciate your understanding of our lifestyle with our business. You can read more about us here. We will always try our best to return emails within two business days and phone calls within one business day. Please note that we are on Mountain Standard Time Zone.
Custom orders, including baby/dog gates and full size barn doors, are non-refundable! When placing a custom order requiring measurements, make sure you are accurate.
Thank you again for making The Pink Moose your choice for your home decor and furniture needs.
~Jennifer and Cody